Location, Telephone & Internet
| Office Phone | 416-586-3300 Children & Youth Unit: 416-325-5669 French Language Services Unit: 416-847-1515 |
| Toll Free Phone | 1-800-263-1830 Children & Youth Unit (inside Ontario only): 1-800-263-2841 French Language Services Unit (inside Ontario only): 1 866 246-5262 |
| TTY Phone | 1-866-411-4211 Children & Youth Unit: 416-325-2648 French Language Services Unit: 416-640-0093 |
| Fax | 416-586-3485 Children & Youth Unit: 416-325-5681 French Language Services Unit: 416-847-1520 |
| info@ombudsman.on.ca | |
| Website | www.ombudsman.on.ca |
| Social Media |      |
| Address | 483 Bay St, 10th Flr, South Tower Toronto Downtown, On M5G 2C9 |
| Intersection | Bay and Queen Streets |
Contact Information
| Primary Contact | Dean Morra, Administrative Assistant, Communications |
| Primary Executive | Paul Dubé, Ombudsman |
| Alternate Executive | Barbara Finlay, Deputy Ombudsman |
Description & Services
| Description (Service) | Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) |
| Hours | Mon-Fri 9 am-4:30 pm |
| Areas Served | Ontario |
| Eligibility | Ontario residents with unresolved complaints about Ontario government services listed in the Who We Oversee database. |
| Application | Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints. |
| Languages | English - Reception, Website, Publications ; French - Reception, Website, Publications |
| Fees | None |
Other Details
| Established | 1975 |
| Physical Access | Fully Accessible ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Dedicated accessible washroom with all features |